Frequently Asked Questions
How do the group sales work?
We only sell group tickets online. These are all VIP tickets. This allows us to provide the best quality experience for the group and all others attending that night. We make it easy for groups by printing fewer tickets for your group, starting at only 10 people. They can save you money on service fees and tickets. You simply print 1 ticket for 10, 15, 25 and 50 people . The more you buy, the more you save for your group.
Where do I go once I buy my ticket online?
When you arrive at our event, you will see signage--but please do not wait in line if it is out the door. Simply proceed to the box office, where we will take care of you based on your ticket type.
Where are you located?
You can get map and directions under the Location tab. But just in case, we are located at The Odeum Expo Center in Villa Park, Illinois.
Do you accept credit cards at the door?
We do not accept credit cards at the haunted house. If you wish to purchase your tickets with a credit card, please purchase online. An ATM will be available on-site.
What are your hours?
We are open 7 PM - 10:30 PM Sundays and Thursdays, Fridays and Saturdays we are open later than most haunts, from 7 PM - Midnight. Please keep in mind that we will cut our line 15 minutes prior to closing time.
Is it scary?
Asylum Xperiment is intended to be terrifying and entertaining.
Do I have to pay for parking?
No, we have plenty of FREE parking in a real lot. No mud, straw or gravel here.
Can the actors touch me?
No, our actors are not allowed to touch you. Occasionally you may be bumped in the dark. For obvious safety reasons, you may not touch our actors.
What if it rains?
Our event is *INDOORS*
We have covered lines and a large heated INDOOR waiting area. You should not have to get wet. We even have coverage all the way to our door for those that need be to dropped off.
Is The Asylum Xperiment handicapped-accessible ?
Yes it is. Handicapped parking is available for those with a handicap tag. We also offer an easy drop-off area as well.
Are there live animals?
Are there things I am not permitted to bring to Asylum Xperiment?
Yes: weapons of any kind, alcoholic beverages, outside food or beverages, flashlights, or pets. Customers may wear costumes; however they are NOT permitted to have their face disguised by a mask or makeup. Cameras are not permitted unless cleared with us first. Metal-detecting wands will be used at our haunt.
Is there food and drink available?
Yes, we offer light food and your choice of beverages including BEER for those over 21.
Do your have restrooms?
Yes, we have both men's and women's INDOOR restrooms.
Can we be denied access to The Asylum Xperiment?
YES, absolutely. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc. etc. etc. Come on now, use your head!
NO cell phones.
The only ringing in your ears should be caused by blunt force head trauma as you begin to pass out from loss of blood. Turn your cell phones OFF, not on vibrate, not on silent, not on airplane mode, TURN THEM OFF!